Join us for the virtual SNUG!

Join us at the upcoming West ServiceNow User Group virtual meeting!

You’ll have the opportunity to connect with your ServiceNow team, SNUG Leaders, and other SNUG members for this special virtual SNUG. We have some great content lined up to both inform and entertain you! We have some new ServiceNow content to share and you’ll hear from other ServiceNow customers.

We’ll also be hosting a pre-event workshop so please look out for those details along with other agenda specific information on your community SNUG page.

Optional Pre-SNUG Hands-On Virtual Agent Lab:

ITSM Pro has helped thousands of customers deliver huge productivity gains for their agents and a much richer experience for their employees with platform-native AI and machine learning. In this hands-on workshop, you’ll learn how to configure Virtual Agent (VA) to apply NLU models that enable your VA to understand user statements in automated conversations.

Key takeaways:

• Understand the Why and What of Virtual Agent
• Review Virtual Agent Configuration options and interact with them
• Activate and use the out-of-the-box conversations
• Receive a badge for completing this hands-on lab

Please forward the invitation to your colleagues and we promise to make the meeting as engaging as possible!