Date: Thursday, June 17, 2021
Time: 10 am - 11 am PT | 1 pm - 2 pm ET
Aberdeen surveyed 1,357 businesses from over 10 industries to share their top strategic priorities and core capabilities for managing customer operations–when customer service works together with middle- and back-office teams to resolve customer issues. Gain new insights from these exclusive findings.
Join us to hear what your industry peers shared as pillars of their back-office and customer experience success. You’ll get insights on how leading firms manage digital transformation and orchestrate service and back-office activities—enabling better collaboration across all departments. You’ll learn:
Omer Minkara, vice president and principal analyst, Aberdeen Research
Paul Selby, product marketing director, ServiceNow
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