Elevate the customer experience - by empowering teams to work together

Technology providers around the globe are on the move to optimize their everything-as-a-service business model – whether you are cloud native, or offer a combination of SaaS, on-prem, hardware and managed services. It’s all about taking effort and costs out of the customer experience and operations, while adding in agility, innovation, and scalability.

Attend this webinar to find out how technology providers are making their Customer Support, IT, and Operational teams and systems all work as one to wow both customers and employees alike.

This session will discuss how technology providers are elevating their game by:

• Empowering customers with AI-powered self-service fully integrated with operations
• Getting ahead of customer needs with proactive support
• Scaling for growth while driving innovation at the same time
• Seamlessly connecting their ecosystem – from the customer to the technology provider, to partners – to create new value

Presented By:
John Spencer, head of product, technology industry, ServiceNow
John Ragsdale, distinguished researcher, vice president of technology ecosystems, Technology Services Industry Association (TSIA)
Ganesh Subramanian, senior manager NaaS and SaaS cloud delivery, Aruba