Learn how to use root cause analysis to uncover gaps in your customer service

Delivering great end-to-end customer experiences is essential to customer loyalty, employee satisfaction and your bottom line. In this webinar, you’ll learn how to gain insights to improve your customer experience, as well as your product quality. How? By empowering your team on the front lines of customer support, your field service technicians and customer service agents, to gain new insights from customers.

With better feedback from customers, you can recognize when a customer problem is actually a product quality problem. Or determine if an issue impacts not just one customer, but your entire install base.

In just one hour, you’ll learn how to:

• Harvest data to uncover issues and understand their root causes
• Gather feedback, and take corrective actions quickly
• Structure the process for your own organization

Speaker:
Rob Schaefer, director, outbound product marketing