Empowering field service resources with new advantages

While many industries are struggling to fill vacant positions, high turnover in customer facing roles can be especially difficult. Field service employees are quite literally the face of the company when they go out and interact with customers, so any drop in service quality due to employee churn has a direct impact on the customer experience. Join us for our August webinar: Transforming the employee experience for field service organizations. We’ll discuss how field service organization like yours are prioritizing the employee experience to help minimize churn, attract new talent, and elevate their customer experience.

We’ll look at:

• Ways digital tools can simplify work, alleviate stress, and improve the work environment
• How leveraging the power of AI, automation and intelligent workflows streamlines processes
• Success stories from companies using virtual and augmented reality to address the technician experience gap, drive remote field support, boost first time fix rates, and improve employee/customer satisfaction

Speakers:
Beth Colehower, director, product marketing, Field Service Management, ServiceNow
Ken Blaise, senior technical product marketing manager, Customer Workflows, ServiceNow