Improve customer and employee satisfaction—and your bottom line

Today, some organizations are reducing truck rolls and increasing first-time fixes while improving both customer and employee satisfaction. How? By integrating their service process and using artificial intelligence (AI) and augmented reality (AR).

Join us for this insightful webinar, Reduce truck rolls with integrated service and smart technology. We’ll discuss how companies are deflecting dispatches by integrating customer service and field service, taking advantage of AI and AR to provide and better experience and reduce costs. This includes:

• How to empower your customers, agents, and field service personnel with guidance on customer context, relevant knowledge, and key issues
• How to use AI to provide better service diagnostics and technical service resources for remote AR calls
• Ways to use AR for remote triage, real-time expert assistance, and on-site collaboration—and prevent the need for repeat visits

Speakers:

• Rob Schaefer – director, field service product management, ServiceNow