Unlocking tomorrow's digital economy: Gen AI in Customer Experience

Join Dr. Holger Schmidt, an economist and editor, and Maciej Czerwinski, Senior Director for Customer Workflow in ServiceNow, in an enlightening webinar exploring Gen AI's impact on customer service:

• Delve into market trends, shifts in business models, and the transformative effects on the economy.
• Discover how Gen AI addresses challenges in resources, capacity, and agent availability, providing vital capabilities for customer experience leaders.
• Gain insights into productivity advantages, overcome Gen AI project challenges, and envision the future of customer service.

The webinar concludes with an exciting live demo, showcasing practical applications of Gen AI in revolutionizing customer service. Don't miss this opportunity to stay ahead of industry trends and shape the future of customer experience.