Public Sector Enablement Webinar Series

Experience a unified execution layer, enabling agencies to deliver consistent outcomes at scale.

Citizens experience government as one, yet service delivery behind the scenes often spans multiple agencies, systems, and policies. As government becomes more digital and more connected, the opportunity is not just to digitise services, but to use AI to make those services more responsive, coordinated, and human.

This session explores how agencies can move beyond individual platforms towards an AI workflows that manages citizen needs end to end. Through practical scenarios and live demonstrations, see how ServiceNow applies AI to triage cases, recommend next actions, and help officers coordinate across agencies with clarity and confidence.

In this webinar, you will gain insights into

• Designing services around citizen life events rather than organisational boundaries, with AI supporting smarter routing and prioritisation
• Connecting workflows, data and teams across agencies, with AI driven insights that improve coordination and reduce manual effort
• Enabling intuitive officer experiences with responsible AI to support faster, more consistent, and more confident decisions