Public Sector Enablement Webinar Series

Singapore's public sector has invested heavily in digital transformation. Platforms are in place. Services are online. But as agencies scale, a harder question emerges: how do you maintain confidence in what's actually running across your systems, your teams, and your agency boundaries?

Trust in digital government isn't built through design. It's built through execution — through knowing that when something breaks, it's caught early. That when incidents cross agencies, they're coordinated, not siloed. That when AI is involved in a decision, it's governed, not opaque.

This session explores how agencies can move from digitally capable to operationally resilient — with cross-agency visibility, AI-driven incident and change orchestration, and a governance layer that keeps officers in control even as automation scales.

Through practical scenarios and live demonstrations, see how ServiceNow brings together Autonomous IT and the AI Control Tower to give operations teams real-time confidence — and leadership the assurance that digital government is not just functional, but trustworthy.

In this webinar, you will gain insights into

• Visibility across the estate, not just within it. How agencies can gain a unified operational picture across services, systems, and boundaries — so the right people see the right signals at the right time
• From reactive firefighting to autonomous prevention. How AI-driven incident, change, and risk orchestration reduces manual effort, shortens resolution times, and keeps services running before issues escalate
• Governance that moves at the speed of AI. How the AI Control Tower gives agencies accountability and transparency over every automated action — so confidence in execution keeps pace with the ambition of design

Experience a unified execution layer, enabling agencies to deliver consistent outcomes at scale.

Citizens experience government as one, yet service delivery behind the scenes often spans multiple agencies, systems, and policies. As government becomes more digital and more connected, the opportunity is not just to digitise services, but to use AI to make those services more responsive, coordinated, and human.

This session explores how agencies can move beyond individual platforms towards an AI workflows that manages citizen needs end to end. Through practical scenarios and live demonstrations, see how ServiceNow applies AI to triage cases, recommend next actions, and help officers coordinate across agencies with clarity and confidence.

In this webinar, you will gain insights into

• Designing services around citizen life events rather than organisational boundaries, with AI supporting smarter routing and prioritisation
• Connecting workflows, data and teams across agencies, with AI driven insights that improve coordination and reduce manual effort
• Enabling intuitive officer experiences with responsible AI to support faster, more consistent, and more confident decisions