ServiceNow's own IT leaders share how they moved from 100% manual to 90% autonomous IT operations, across three phases: insight, automation, and autonomy. Sessions build on each other, with live Q&A throughout.
Please select one or more sessions below.
Phase 1: Insight | Getting the foundation right
Date: Tuesday, April 14, 2026 Time: 9:00 am – 9:45 am PT | 12:00 pm – 12:45 pm ET
ServiceNow's IT team shares how they tackled data quality and CMDB health, plus what they wish they'd known at the start. Leave with practical guidance you can act on today to improve agentic outcomes.
Learn how ServiceNow IT handles cases 99% faster: getting virtual agent live, AI summarization in fulfillers' daily work, recommended actions, knowledge graph, and clearing the blockers to agentic AI.
AI resolves end-to-end. Humans handle exceptions. AI Control Tower governs every action, knowledge base self-improves. ServiceNow IT shows what this looks like in production, and what it means for you.