3 Pillars. 3 Days. One Vision.
Shift from reactive IT to resilient, autonomous operations—powered by trusted data and responsible AI
CIOs and IT leaders are being asked to deliver always-on services, accelerate delivery, and strengthen risk and governance—without adding cost, tools, or complexity.
The CIO AI Digital Summit 2026 shares practical plays for moving from firefighting to autonomous operations—so AI can see, decide, and act with control, security, and measurable business impact.
Across three focused days, learn how leading organisations are progressing from visibility to autonomy across service operations, investment decisions, and data orchestration.
What you’ll gain:
- Reduce risk and downtime by preventing incidents with Autonomous IT
- Consolidate tools and standardise operations on one platform
- Turn fragmented data into trusted, AI‑ready intelligence for faster decisions
- Apply AI with governance and guardrails that stand up to security, audit, and the board
Please select your preferred session(s) on the form to the right of the page.
Day 1: Autonomous IT — From Prevention to Zero Touch
Date: Monday, May 11, 2026
Time: 10 am AEST | 12 pm NZST (ANZ Session) OR 11:30 am IST | 2 pm SGT (India/Asia Session)
Duration: 90 mins
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Session 1: The Best Incident is a Prevented Incident: Learn How to Prevent, Not React (25 mins)
- Move from reactive incident response to prevention with autonomous service operations—unifying ITSM, ITOM, and employee experience with agentic AI to automate resolution and reduce outages.
- Featured Speaker: Juergen Lindner, GVP, Product and Solutions Marketing, Technology Workflows, ServiceNow
Session 2: ZeroTouch IT Service: Autonomous workers for IT Service Management (25 mins)
- See how a unified platform and autonomous AI workers streamline incident, change, and asset processes—reducing tool sprawl, improving MTTR, and freeing IT teams for higher‑value work.
- Featured Speaker: Jay Perry, Product Marketing Manager, IT Service Management, ServiceNow
Session 3: What Is Value — Really? Measuring What Matters on the ServiceNow Platform (25 mins)
- Learn practical ways to define and prove platform value—linking architecture decisions to measurable outcomes and executive-ready conversations, with a practitioner-led view from APAC implementations.
- Featured Speakers:
- Shalini Burns, Senior Manager – Architecture, ServiceNow
- Jono Koster, Principal Solution Architect (Customer Excellence Group), ServiceNow
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Day 2: Autonomous Service Operations — One Platform, Strategic Outcomes
Date: Tuesday, May 12, 2026
Time: 10 am AEST | 12 pm NZST (ANZ Session) OR 11:30 am IST | 2 pm SGT (India/Asia Session)
Duration: 90 mins
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Session 1: Breaking the Vicious Ticket Cycle: How Autonomous Operations Transform IT Teams (25 mins)
- Explore how IT leaders can move beyond constant firefighting to proactive, autonomous operations. Learn how Autonomous Service Operations (ASO) helps IT teams eliminate repetitive manual work, predict and prevent issues before they escalate, and free up time to focus on higher-value innovation. Designed for modern IT organisations ready to break the ticket backlog and build resilient, self-optimising operations.
Session 2: Stop juggling ITAM tools: One platform for hardware, software, and cloud (25 mins)
- Unify hardware, software, and cloud assets in one system and use agentic AI to automate lifecycle tasks, strengthen audit readiness, and control spend—reducing asset surprises and fire drills.
- Featured Speaker: Juliana Beauvais, Senior Product Marketing Director, ServiceNow
Session 3: Strategic Portfolio Management: Align investments to accelerate outcomes (25 mins)
- Connect strategy, planning, delivery, and resources on one platform—and use AI Agents to optimise investments in real time so you can prove outcomes and accelerate execution.
- Featured Speakers:
- Jim Tish, Sr Dir, Product & Solutions Marketing, ServiceNow
- Doug Page, Sr Dir, Outbound Product Mgmt, ServiceNow
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Day 3: AI Orchestration — From Data Chaos to Agentic Confidence
Date: Wednesday, May 13, 2026
Time: 10 am AEST | 12 pm NZST (ANZ Session) OR 11:30 am IST | 2 pm SGT (India/Asia Session)
Duration: 90 mins
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Session 1: From Data Hell to Agentic Confidence (25 mins)
- Make data AI-ready by unifying access, governance, and context so agents can deliver real outcomes. Hear customer examples of modernising data architecture on a single platform.
- Featured Speaker: Leo Francia, Sr Data Solution Architect, Platform, AI & Data, ServiceNow
Session 2: Workflow Data Fabric - From Platform Vision to Zero Copy in Action (25 mins)
- Go inside ServiceNow’s own adoption of Workflow Data Fabric and Zero Copy Connectors—seeing how they reduce replication, simplify access to external data, and power high-adoption workflow use cases.
- Featured Speakers:
- Nistha Gautam, Staff Data Engineer – Integrations, ServiceNow
- Archit Gupta, Data Engineer – Integrations, ServiceNow
Session 3: Fueling AI with Context: The Service Data Foundation (25 mins)
- Understand why CMDB/CSDM and service mapping are the foundation for context-aware AI—and how AI can help keep service data fresh and governed for autonomous operations.
- Featured Speakers:
- Alex Micu, Platform Strategist, Customer Health Assurance, ServiceNow
- Michele Nobis, Senior Platform Architect, ServiceNow
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