Autonomous CRM: built to finish the work.

Sales, CPQ, and service on one AI platform. A 60-minute webinar for Swiss enterprise leaders.

Most CRM systems were built to log work. ServiceNow Autonomous CRM was built to finish it. In this 60-minute live session you'll hear from two of the product leaders behind ServiceNow's Autonomous CRM strategy and see — in a live demo — what it means for a B2B seller's day, from quote to fulfillment.

Why attend:

• See what "Autonomous CRM" actually looks like — the product line ServiceNow unveiled at Knowledge 2026, demonstrated live on a real B2B sales workflow.
• Hear directly from the people building it — Terence Chesire (GVP, ServiceNow CRM) and Anandan Jayaraman (VP, Sales, Order Management and CPQ) on why the category is changing and how AI agents are now doing real work in sales, CPQ and service.
• Understand what it means for your organisation — where Swiss enterprises are starting, what's working, and where ServiceNow customers are already seeing returns.

Agenda:

• Welcome — what's changing in CRM – Adam Aguir
• Autonomous CRM: from record to action – Terence Chesire
• Sales, CPQ, and the agentic seller – Anandan Jayaraman
• A B2B seller's day — live demo – Qahir Saboor & Karim Guassab
• What it means for your business – Adam Aguir
• Your questions, our answers – All speakers

Speakers

• Adam Aguir – CRM & AI Lead for Strategic Accounts, ServiceNow Switzerland – Host. Leads CRM & AI strategy across CPG, Retail, Luxury and Services for Switzerland's largest accounts.
• Terence Chesire – Group Vice President, ServiceNow CRM & Industry Workflows, ServiceNow (Bay Area) – Leads ServiceNow's CRM and Industry Workflows roadmap. Architect of the Autonomous CRM vision unveiled at Knowledge 2026.
• Anandan Jayaraman – VP Sales, Order Management and CPQ, ServiceNow (Bay Area) – Leads product for Sales CRM at ServiceNow. Drove the Logik.AI acquisition and the integrated Sales, Order Management and CPQ launch.