The Total Economic Impact^™ of ServiceNow Security Operations: Featuring a Forrester readout

For most enterprises, security operations still runs across homegrown case-management tools, open-source ticketing, file-based tracking, and 15+ disconnected upstream systems — SIEM, EDR, vulnerability scanners, cloud, and app sec. The result: manual overhead, audit risk, fragmented data, and a SOC that can't scale with the threat landscape.

A new commissioned Total Economic Impact^™ study conducted by Forrester Consulting on behalf of ServiceNow modeled what changes when SecOps moves onto a single, AI-powered platform—and it's the foundation for what comes next: autonomous security operations. Join Julian Azaret, Director of Outbound Product Management, Security, ServiceNow, and our guest speakers, a Forrester analyst and a Forrester consultant, for a 30-minute readout of the findings.

You’ll learn how the composite organization:

• Achieved 259% ROI over three years and a less than 6-month payback
• Reduced overdue high-risk vulnerabilities by 60-70%
• Saved 20-30 minutes per ticketed alert through SecOps automation, recapturing analyst productivity
• Contained operating costs without added headcount by retiring legacy tools and absorbing 50% more assets

Register now to review the study findings and understand how ServiceNow Security Operations can help security teams improve response, reporting, and operational efficiency on a unified platform.

¹Results are for a composite organization based on interviewed ServiceNow Security Operations customers.
Source: The Total Economic Impact^™ of ServiceNow Security Operations, a commissioned study conducted by Forrester Consulting on behalf of ServiceNow, June 2026.