Breaking the vicious ticket cycle with autonomous operations

ServiceNow didn't pilot autonomous IT. We built it, rebuilt it, and now run it at scale — automating 90% of IT support requests and redeploying 85% of our human agents to higher-value work, all on the same platform available to you today.

In this webinar, we’ll walk through the ServiceNow story: what worked, what failed first, and the trust-building sequence that made autonomous operations stick at enterprise scale.

You'll Learn:

• Where autonomous IT delivers fastest — and where it breaks down
• How to scope your first deployment for quality, not just speed
• The talent argument that actually moves the leadership conversation

ServiceNow built it for itself first. Now it's yours to replicate.

Speakers:
Rani Pangam, Vice President, Strategic Customer Engagements, ServiceNow
Rajeev Sethi, Group Vice President, Emerging Technologies, ServiceNow
Simon Grice, Senior Director, Innovation, ServiceNow