Outcomes First: How Medtronic Turned AI Hype Into Measured Value Across HR

Enterprise AI isn't just about choosing the right technology. It's about building the right foundation.

Before launching HRmony, Medtronic aligned HR and IT around clear business outcomes, modernized content and workflows, and measured success from the start. The result is an AI assistant that helps employees get answers, complete work, and gives HR more time for higher-value support.

Join John Phillips of ServiceNow and Kunal Sethi of Medtronic for a practical conversation on what it took to move from AI ambition to measurable value and the lessons they're applying as they expand beyond HR.

You'll learn:

• Why Medtronic defined outcomes before choosing technology
• The foundational work that made AI scalable
• How to measure value and govern AI at enterprise scale
• What's next for AI across HR, Finance, and beyond

Speakers:
John Phillips, GVP, Product & GM, HR & Employee Experience, ServiceNow
Kunal Sethi, VP, HR & Finance Digital Technologies and Enablement, Medtronic