The AI Decision Matrix for Customer Service: Picking the Right Tool for the Right Task

One thing is clear - AI is here. But knowing when and how to use AI to best serve your customers and automate work for agents is not so clear. Attend our webinar, The AI Decision Matrix for Customer Service: Picking the Right Tool for the Right Task, for clarity into using AI for customer service.

During this 25-minute webinar, you’ll learn:

• When to use AI for content creation and customer interaction
• How your customer service team can automate specific tasks with AI
• What tasks can effectively be delegated to Agentic AI

Build customer service operations that take full advantage of AI, enabling your administrators, agents, and professionals to deliver greater impact. Register now.

Speakers:
Sabena Virani, Product Marketing Manager, ServiceNow
Fernando Castro, Sr. Outbound Product Manager – Customer Service AI, ServiceNow