Consumer Voice Report 2025: AI and the future of customer relationships​

Consumer Voice Report 2025: AI and the future of customer relationships.
We’ll take a deeper look at the findings from ServiceNow’s third annual Consumer Voice Report that surveyed 17,000 nationally representative adults across EMEA.​​ Last year, our research demonstrated that the brand loyalty crisis has tightened its grip across EMEA. One year on, the root cause is clear—consumers are dissatisfied with the state of CX, so join us in diving into consumer views on AI in customer experience.​

Speakers:
Komal Thadani, Director EMEA Solutions & Industry Marketing
Mark Ashton, EMEA AVP, CRM Go-To-Market Leader
Kathrin Biersack, Industry Marketing Manager EMEA