Customer Service Management (CSM) for contact centers

Are you ready to transform your customer service operations? Join our upcoming webinar to discover how integrating Customer Service Management (CSM) and Contact Center as a Service (CCaaS) technologies can reshape your operations by empowering front-office agents and optimizing back-office processes.

In this session, we’ll explore:

• Frictionless self-service experiences: Learn how to implement seamless self-service options that enhance customer satisfaction and reduce operational strain.
• Empowering agents with intelligence tools: Equip your agents with real-time intelligence and access to comprehensive customer data and support resources, enabling them to deliver faster resolutions and consistent service across all channels.
• Streamlining back-office operations: Discover how integrating CSM and CCaaS can synchronize front-and back-office operations, ensuring seamless efficiency from the contact center to on-site teams.
• Managing complex customer service journeys: Understand how robust workflows and intelligence tools maintain visibility and connectivity across various touchpoints, delivering a smooth and responsive customer experience.

If you’re looking to boost efficiency, deliver faster resolutions, and create a more connected and responsive customer service organization, this webinar is for you.

Speakers:
Ian Henderson, Sr. Director, Product Management, Customer Workflows, ServiceNow
Tina England, Operations Manager, Second Harvest Heartland