AI-Powered Inspections at Scale: How Cablex Modernized Quality Assurance with ServiceNow

Discover how Cablex, a Swiss infrastructure and service provider, transformed their quality assurance process with a custom AI-enabled application built on the ServiceNow platform. In this webinar, we’ll show how Cablex replaced a legacy, paper-based QA process with a fully digital, AI-supported workflow—built in weeks using ServiceNow’s low-code tools.

This story is more than a clever use case. It's a practical example of our Application Modernisation offering, where we help clients migrate outdated, siloed tools—like Lotus Notes, Pega, or Power Apps—to modern, scalable apps on ServiceNow.

You’ll learn how we:

• Translated a manual inspection process into a smart ServiceNow app
• Integrated image recognition capabilities using GenAI
• Enabled continuous improvement through automation and feedback loops
• Delivered a future-proof solution that’s loved by end users and scalable across business units

Whether you're in telecom, infrastructure, or any legacy-heavy industry, this is your chance to see what modernization actually looks like in practice.

Agenda:

Speakers

Tim Simon
Delivery Lead App Enginge & Creator
Plat4mation

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Tim Simon is Delivery & Capability Lead at Plat4mation, where he helps organizations build smarter workflows with ServiceNow. With a background in IT consulting and project management, he focuses on digital transformation, agile delivery, and platform innovation.

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Mark van Heijningen
Chief Digital Officer
Cablex

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Mark van Heijningen is Chief Digital Officer at cablex AG, driving digital strategy to transform network construction. With a background in smart city innovation, strategic partnerships, and business consulting, he brings over 20 years of experience in leveraging technology for sustainable impact. He also lectures on business model development at Bern University of Applied Sciences

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Robert Czempas
Business Development Director App Engine & Creator
Plat4mation

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Robert Czempas is a marketing and business development leader with deep experience in tech-driven growth. He specializes in digital transformation, strategic partnerships, and data-led storytelling. At tech events, Robert shares insights on aligning innovation with customer needs to drive impact.

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