APAC Put AI to Work for Public Sector Digital Summit

In this opening segment of a four-part series, Casey Coleman, VP for Global Public Sector at ServiceNow, explores how AI is revolutionising government services. From streamlining internal operations to enhancing citizen experiences, the webinar highlights the shift from siloed tech stacks to integrated, intuitive workflows. With real-world examples and a focus on collaboration, compliance, and personalisation, Casey introduces the ServiceNow AI platform as a future-ready solution for delivering faster, smarter, and more humanised public services.

In this dynamic session hosted by Sash Mukherjee, VP Industry Insights at Ecosystm, public sector leaders Nick Holmes from ServiceNow and Erik Raynes from Accenture explore the evolving landscape of government transformation through AI. The discussion delves into the shift from AI hype to outcome-driven implementations, highlighting how Agentic AI is enabling end-to-end citizen, employee, and business experiences. With insights into cross-agency collaboration, legacy system integration, and the role of sovereign platforms like ServiceNow Protected Platform in Australia and Singapore, the webinar offers a compelling look at how governments can accelerate change, mitigate risk, and deliver meaningful impact through ecosystem partnerships and proven best practices.

Governments today face a pivotal challenge: how to break down entrenched silos and fully unlock the potential of their data, systems, and people. This session will explore how the convergence of AI, data, and workflow is transforming public sector operations - moving from fragmented processes to intelligent, connected ecosystems. Join us to discover how government agencies can harness human-AI collaboration to enhance citizen-centric services, where AI augments frontline staff and automates routine tasks. Learn how integrating data across ministries and departments enables real-time insights, agile policymaking, and proactive service delivery. We’ll also examine how unified workflows across legacy and modern systems can bridge operational gaps through secure, scalable architectures.

Skip the theory and dive into real-world public sector transformation with insights directly from the leaders driving change. Join senior executives from ServiceNow and GovTech for an open, honest discussion about their successes, challenges, and lessons learned along the way. This panel will explore how these organisations are overcoming internal resistance, delivering meaningful value to citizens, and building lasting momentum across their teams. Bring your questions and leave with practical strategies you can apply immediately.