AI Readiness Digital Summit

Gain a deep understanding of the four pillars of AI readiness and learn from real-world lessons on implementing AI and driving adoption across departments like HR, Customer Service, and IT.

• Session 1: 4 Focus Areas in Becoming An AI Pacesetter in Your Organisation
  • Build or Buy
  • Data Readiness
  • Privacy and Governance
  • Measuring Success and Impact

  Speaker:
  Stuart Pearce, Vice President of Solution Sales APAC, ServiceNow

• Session 2: Lesson Learnt in Deploying AI – Readiness, Implementation and Adoption
  

  Join Anthony Warrell and Rosie Marshall as they unpack the realities of implementing AI in James Cook University. This session explores the full lifecycle—from assessing readiness and navigating implementation hurdles to driving meaningful adoption. Join us to hear firsthand what worked—and what didn’t—when rolling out AI in an organisation.

  Speakers:
  Anthony Warrell, IT Helpdesk Team Lead, James Cook University
  Rosie Marshall, Customer Success Manager, ServiceNow

Explore a practical roadmap to AI deployment across your organisation. From AI Search to AI Agents, discover how to start small and drive usage with measurable ROI.

• Session 1: Progressive AI Deployment with measurable ROI
  

  In Asia Pacific, many senior leaders are still navigating the complexities of AI deployment—especially when it comes to measuring success. This session breaks down the journey phase by phase, showing you how to track adoption metrics and business outcomes.

  Speaker:
  David Burgess, AI Architect, ServiceNow

• Session 2: Demo

  See how ServiceNow AI Agent and Microsoft Copilot execute 15 coordinated actions to triage, resolve, and follow up on a case

  Speakers:
  Rohan Dhamejani & Sarin Devraj, Product & Solutions Marketing, ServiceNow
  Peter Martin, Partner Technology Strategist, Microsoft

Understanding AI’s secret ingredient – your data. Unlock the full potential of AI with clean, connected, and governed data. Learn how ServiceNow enables seamless integration without complex setups.

• Session 1: Get your data AI-ready with Data & Analytics
  

  Join us in this session where we tackle the #1 reason AI projects fail: data that’s not built for AI. We’ll show why data readiness isn’t just IT’s problem. From HR to customer service, every team plays a role in preparing data for AI projects.

  Speakers:
  Amit Saxena, VP of Workflow Data Fabric, ServiceNow
  Evans Nicholson, Sr Technical Product Marketing Manager, ServiceNow

• Session 2: From Chaos to Clarity: Making Your Data Work for AI 

  Learn the foundations of building a data strategy designed for AI projects. AI can’t operate on siloed, unstructured, or ungoverned data. This session dives into the technical blueprint for making your data AI-ready; covering Zero Copy Connectors, Stream Connect, and Integration Hub.

  Speaker:
  Leo Francia, Sr Advisory Solution Architect, ServiceNow