AI in Action is our 3-part AI leadership series to help you harness the power of Agentic AI to scale the Autonomous Enterprise.
This is your opportunity to lead your organisation from AI hype to AI execution. Hear from the experts how you can orchestrate intelligent agents across your organisation with ServiceNow as the control tower, enabling autonomous operations that deliver measurable outcomes.
Each day offers expert analysis, real world case studies and hands on demonstrations, tailored to different aspects of AI leadership in your organisation. We’ve designed this series to work whether you want to enjoy it as a continuous experience or simply select the days and sessions that are most relevant to your role in the AI journey.
Register now to put your Autonomous Enterprise plan into action.
Day 1: Leadership for Action: Balancing Cost, Speed, and Risk
Date: Thursday, January 22, 2026
Time: 11 am AEDT | 1 pm NZDT OR 11:30 am IST | 2 pm SGT
Duration: 120 minutes
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- Session 1 | Decoding AI in 2026
- AI is transforming business—no longer just automating work, but reshaping value creation, decision-making, and competition. Join us as we decode the latest insights shaping what’s next, explore real-world outcomes, and learn how leading organisations are achieving exponential impact as AI becomes the core operating system for intelligent enterprises.
- Featured speakers:
Elisha Harrington, APJ Innovation Officer, ServiceNow
Michael Phillips, Area VP, Solution Consulting – ANZ, ServiceNow
- Session 2 | Maximising AI ROI: Calculating Value from AI Automation
- Join us to explore how AI is reshaping operational efficiency by automating high-volume, low-value tasks across ITSM, HRSD, and CSM. Learn how to identify the right processes for automation, calculate your process cost baseline, and build a framework to evaluate AI opportunities that drive measurable business impact.
- Featured speaker:
Jayd McFerson, Director, Value Excellence, ServiceNow
- Session 3 | Walking the Talk - Driving Autonomous IT at ServiceNow with our AI Platform
- Learn how autonomous IT has shifted ServiceNow from reactive operations to proactive, intelligence-driven outcomes. Hear from the team who implemented it with actual results.
- Featured speaker:
Sankha Nagchoudhury, SVP, Digital Technology Intelligent Operations, ServiceNow
- Session 4 | A Customer Story of Speed, Scale and Smart Strategy
- Join us for a behind-the-scenes look at how one organisation turned AI ambition into real-world impact. Learn the key decisions, challenges overcome, and lessons that can guide your own AI roadmap.
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Day 2: Blueprints for Action: Designing AI-Driven Operations
Date: Thursday, January 29, 2026
Time: 11 am AEDT | 1 pm NZDT OR 11:30 am IST | 2 pm SGT
Duration: 90 minutes
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- Session 1 | Responsible AI, Real Results
- Trust is the foundation of successful AI. This session dives into how to design and deploy AI systems that are transparent, fair, and accountable—while delivering clear, quantifiable business benefits.
- Featured speakers:
Rajeev Sethi, GVP, Emerging Technologies, ServiceNow
Simon Grice, Sr. Director, Innovation Center, ServiceNow
Chad Corriveau, Sr. Manager, Technical Product Marketing, ServiceNow
- Session 2 | The AI Control Tower: Build, Monitor, and Govern at Scale
- Juggling AI projects across departments? Struggling with governance and ROI? You’re not alone. In this session, discover how the AI Control Tower became our operational backbone—turning fragmented projects into a unified, high-performing AI ecosystem.
- Featured speaker:
Vijay Kotu, Chief Analytics Officer, ServiceNow
- Session 3 | How to Scale AI with Autonomous Operations
- Join us to learn how organisations are using Autonomous Operations to implement and scale AI across diverse functions—boosting productivity in IT, enhancing customer experiences in CSM, and streamlining HR service delivery.
- Featured speakers:
Rajeev Sethi, GVP, Emerging Technologies, ServiceNow
Ashish Sethi, Senior Director of AI Platform, ServiceNow
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Day 3: The Action Lab: Build, Connect, Scale
Date: Thursday, February 5, 2026
Time: 11 am AEDT | 1 pm NZDT OR 11:30 am IST | 2 pm SGT
Duration: 90 minutes
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- Session 1 | Meet Your Data Backbone: data.world + Workflow Data Fabric
- Discover how a modern data foundation powered by data.world and WDF can transform how your teams access, govern, and activate data—fueling AI deployment and operational excellence.
- Featured speaker:
Melody Mileski, Director of Product Marketing for Workflow Data Fabric, ServiceNow
- Session 2 | Fueling AI: The Power of Stream Connectors in Real-Time Data Streaming
- In this session, we’ll dive into how Stream Connectors simplifies the creation of robust, scalable data pipelines—laying the foundation for real-time AI applications that demand speed, accuracy, and agility.
- Featured speaker:
Leo Francia, Senior Solutions Architect, ServiceNow
- Session 3 | A Demo: 4-Stage AI Deployment Model
- Watch our experts demonstrate how to evolve from basic AI capabilities to full-scale autonomous operations. Learn how easy it is to set up 4 types of AI use cases: Issue Summarisation, AI search, AI Agent and AI Control Tower to drive business transformation.
- Featured speaker:
David Burgess, AI Architect, ServiceNow
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