AI isn’t just a buzzword—it’s changing how businesses operate, innovate, and scale in 2025. Join us at the ServiceNow Put AI To Work Digital Summit, a multi-track online event exploring how AI Agents automate workflows, enhance decision-making, and drive business growth.
Choose the session that works best for you—this Digital Summit runs on two dates with multiple time slots for flexibility. Register now to unlock AI-driven business transformation.
What You’ll Gain:
Keynote: AI Agents Demystified
Join our expert panel—including IDC analyst Ritu Jyoti—to explore how AI is reshaping enterprises. Gain insights into the current AI landscape, emerging trends, and the evolving roles of CIOs, CAIOs, and IT leaders in building AI-powered organisations.
Breakout Tracks Tailored to Your Business Needs:
For AI-Powered IT & Innovation for IT Leaders
Explore how automation and low-code platforms accelerate app development, optimise IT operations, and align technology with business goals.
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- Session 1: Accelerate innovation with Low-code App Development
See how India-based city gas distribution company Adani Gas automates workflows with low-code apps to drive efficiency.
- Session 2: Turning Disruption into Opportunity with Strategic Portfolio Management: Stay agile, deliver results
Learn how adaptive ServiceNow’s Strategic Portfolio Management keeps businesses agile, aligned with goals, and ready for change.
- Session 3: The State of ITAM 2025: Current state and near-term outlook
Get insights from our ITAM survey with Enterprise Management Associates and discover strategies to tackle challenges and seize new opportunities.
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AI-Driven Customer & Employee Experiences
Discover how AI is reshaping customer service, HR processes, and procurement strategies.
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- Session 1: Closing the Service Gap: AI Strategies for Contact Centre Success
New research from ServiceNow reveals a growing gap between customer expectations and service experience —shining a light on the crucial importance of leveraging AI before it’s too late. This session explores how AI and automation – like intelligent virtual agents, predictive analytics, and personalised routing – can help businesses bridge the service gap, empower agents, and streamline workflows.
- Session 2: Rewiring the Workplace: Enhancing Experience and Engagement in our Digital Organisations
See how LTIMindtree, Adani Cement and Reliance Industries balance productivity and employee experience with digital tools to create an empowering, human-centric experience.
- Session 3: Finance and Supply Chain: Transforming operations with the ServiceNow AI Platform
Finance, procurement, and supply chain teams face mounting pressure to modernise— learn how AI simplifies operations, enhances collaboration, and ensures accuracy.
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Integrate AI & Maximise Your ServiceNow Investment
Learn how to embed AI into your workflows and unlock greater business impact with ServiceNow.
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- Session 1: Navigating the AI Frontier: Governance, Responsibility, and Enterprise Readiness
Navigate AI adoption with confidence—learn how to govern AI responsibly, ensure compliance, and drive innovation while managing risks.
- Session 2: Gen AI on the Now Platform: You’re closer than you think
Assess your GenAI readiness and discover the essential steps to advance on the Now Platform.
- Session 3: Implementation and roll out strategies to maximise your ServiceNow investment
Unlock the full potential of ServiceNow with expert guidance on seamless implementation, expansion strategies, and Now Assist integration.
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