CIO AI Digital Summit 2025

• As IT evolves to be more proactive, resilient, and even self-healing— CIOs have a generational opportunity in front of them to align technology with business outcomes while staying firmly in control. Join this session to learn how you can unlock new opportunities for your business by uniting AI, Data and Workflow across every corner of your business with ServiceNow’s AI platform.

Featured speaker:

• Tammy Stewart, Area VP, APAC Mid-Market, ServiceNow

• Join two ServiceNow solution execs as they debunk five common myths, tackling topics like common use cases, AI innovation, implementation, ROI, and user experience in an engaging interview-style session.

Featured speakers:

• Luke Miller, Director Mid-Market Solution Consulting, APAC, ServiceNow
• Keerthivivek Muniappan, Head of Solution Consulting, Mid-Market & Commercial, India, ServiceNow

• Discover what happens after you invest in this session focused on the post-sales journey. Learn about onboarding, ongoing support, customer success programs, and resources designed to ensure your organisation maximises the value of the AI platform with speed and over long term.

Featured speakers:

• Barbara Kazepidis, VP, Customer Excellence Group APAC, ServiceNow
• Choong Koong Fong, VP, Asia + Korea Major Area Lead - Customer Excellence Group, ServiceNow
• Sudha Narayan, VP, India - Customer Excellence Group, ServiceNow

• See the ServiceNow AI platform in action and ask any questions.

Featured speaker:

• Ram Muralidharan, Solution Consulting, India, ServiceNow

• Be part of the conversation with ServiceNow's Chief Digital Transformation Officer, Kellie Romack, and visionary leaders from Technology Workflows and the Innovation Office as they explore what businesses are doing with agentic AI now–and what's next on the horizon.

Featured speakers:

• Kellie Romack, Chief Digital Information Officer, ServiceNow
• Simon Grice, Sr. Director, Innovation Officer, ServiceNow
• Juergen Lindner, GVP, Product & Solutions Marketing, ServiceNow

• With Digital Innovation powering the new digital business, IT teams now have to balance innovation and managing the operations and resiliency of these new digital systems. Join us to learn how you can remove the stress of IT Operations and IT Service Management by leveraging AI, IT landscape visibility and AI Agent Automation through an integrated AI powered Service Operation framework by ServiceNow.

Featured speaker:

• Tommy Chin, Service Operations Business Development Manager, ServiceNow

• CIOs are under pressure to ensure seamless service, prevent issues before they arise, and drive digital innovation. In today’s data-heavy environment, manual monitoring isn’t enough. AI-powered service operations (AIOps) offer a solution—delivering real-time visibility, faster threat detection, and proactive issue resolution across the IT landscape.

Featured speaker:

• Ashish Pandey, Sr. Advisory Solution Consultant, ServiceNow

• ServiceNow believes that AI will completely transform how organisations perform Strategic Portfolio Management. Enabling your ability to make better investment decisions, accelerating your delivery and overall improving the outcomes that you can deliver to your customers.

Featured speaker:

• Michael Chevalier, Senior Advisory Solution Consultant, ServiceNow

• AI-Powered SAM: Immediate Cost Savings & Governance - Learn how ServiceNow's Agentic AI for ITAM leverages intelligent automation to deliver significant ROI and robust governance for all Software Asset Managers.

Featured speaker:

• Peter Rowe, Advisory Solution Consultant, Asset Management, ServiceNow

• Industrial organisations, heavily reliant on OT systems, face significant threats, with downtime at manufacturing sites costing up to $700k per hour. This session will explore how ServiceNow’s AI platform can enhance productivity, efficiency, and security in OT environments, leveraging AI to resolve issues faster and improve operational excellence.

Featured speakers:

• Ashish Pujari, Head of Manufacturing GTC, APAC, ServiceNow
• Neelima Rustagi, VP and GTM, Technology Workflow Solutions, ServiceNow
• Ajay Kumar Mishra, Vice President, ServiceNow Practice, Tech Mahindra

• Learn how AI Agents help automate IT workflows and increase productivity. In this demo, we will look at an example of an autonomous agent who will:
  • Categorise and prioritise Incidents
  • Identify possible solutions
  • Generate a resolution plan
  Join us live and see how AI Agent can be utilised within IT operations to enhance efficiency, streamline processes, and optimise IT service delivery.

Featured speaker:

• Rajat Rakesh, Director of Intelligent Automation Solution Consulting, ServiceNow

• Learn how GenAI empowers anyone to automate any workflow—no matter the use case—with greater speed, control, and intelligence.

Featured speakers:

• Dalton Sim, Solution Sales Manager, Creator Workflows, Asia, ServiceNow
• Felicia Lin, Digital Technical Solution Executive, Creator Workflows, Asia, ServiceNow

• Learn how the integration and automation capabilities within Workflow Data Fabric helps streamline and optimise your data processing requirements and power your Agentic future.

Featured speaker:

• Shao Wei Tan, Director, Creator Workflows Solution Consulting, APAC, ServiceNow

Explore the role of the AI Control Tower in financial services, as ServiceNow experts delve into its strategic relevance and tailored applications for banks and financial institutions.

Featured speakers:

• Markoss Martina, Head of Financial Services, GTM, APAC, ServiceNow
• Sam Abdullah, Director, Solution Consulting FSI, ServiceNow

• Learn how generative AI can quickly create custom applications from natural language, then activate AI agents to automate tasks, respond to events, and make decisions. See how intelligent apps are built in minutes and ready to support your teams from day one.

Featured speaker:

• Carmen Man, Advisory Solution Consultant – Creator Workflows, ServiceNow

• Expedite the impact and value realisation of your ITSM core implementation. Learn unparalleled insights from our seasoned experts to set you up for success on critical capabilities like Service Operations Workspace. From connecting your roadmap to business goals and overcoming common key challenges, to adapting how other customers measured value, optimised their rollout, and ultimately transformed their business, this is a packed session to help you succeed, faster.

Featured speaker:

• Chris Shakespeare, Principal Portfolio Manager ITSM, ServiceNow

• A Center of Excellence and Innovation allows you to go beyond maximising ServiceNow's power to customise out-of-the-box applications and bring together strategy, architecture, support, design, and development to create a scalable delivery model for digital workflows. Hear from our Customer Success experts on how to break down silos between these functions, and improve the velocity from idea to value delivery.

Featured speakers:

• Mike Dyson, Customer Success Executive, ServiceNow
• Tarun Gupta, Customer Success Executive, ServiceNow

• Unlock the full potential of GenAI using ServiceNow’s CMDB context. You’ll learn how curated data and service context drive powerful GenAI outcomes without the need for vast data sets. We’ll take you through ServiceNow’s cutting-edge strategies and new features, demonstrating why partnering with us is essential for optimising GenAI initiatives.

Featured speakers:

• Jami Tucker, Sr. Outbound Product Manager, Data Foundations, ServiceNow
• Victoria Lo, Sr Outbound Product Manager, ITOM, ServiceNow

• Understand what’s fact and fiction about AI to build and deploy a technology stack that works for your company’s needs. Discover the powerful outcomes achievable when AI agents, asset data, and workflows converge, and learn how to debunk 5 common AI myths to avoid technology misuse, ensure employee buy-in, and transform standard Asset Management tasks.

Featured speakers:

• Michael Scognamiglio, Staff Outbound Product Manager, ServiceNow
• Victor Paredes-Colonia, Director, Outbound Product Mgmt, ServiceNow