Help agents simplify incident management and shorten resolution time—for less

For 13 consecutive years, U.S. News & World Report has ranked UW Health as Wisconsin’s number one hospital. This integrated health system of the University of Wisconsin-Madison uses ServiceNow’s Service Operations Workspace to help 1,800 doctors and 24,000 employees deliver quality care faster to 950,000 patients annually.

Join us for a valuable, service-oriented webinar, Faster incident resolution with AI-powered Service Operations Workspace. You’ll see how UW Health implemented Service Operations Workspace into its IT services and operations, boosting agent productivity, resolving incidents faster, and transforming its service desk.

With ServiceNow, UW Health was able to:

• Reduce time to service by 95%
• Decrease incident volume by 4.5%
• Save on operating expenses

Discover how AI-powered Service Operations Workspace improves the speed, efficiency, and service quality for agents, employees, and customers. Sign up for our webinar now.

Hosted by:
Gina Kelliher, IS service desk manager, UW Health
Digant Patel, outbound product manager, ServiceNow
Jay Perry, product marketing manager, ITSM, ServiceNow