Transforming Field Operations with AI: SITA’s Rapid FSM Deployment Across Airports

Join us for an insightful session featuring SITA’s remarkable journey, going live across 50+ airports in record time!

In this webinar, you will:

• Learn how AI-powered FSM is driving next-generation field service experiences.
• Explore SITA’s success story, including key challenges, quick wins, workforce management strategies, and measurable business impact.
• Experience a live demo inspired by SITA, showcasing practical FSM scenarios for real-world operations.
• Engage in a panel discussion and Q&A with ServiceNow product specialists and SITA representatives to uncover lessons learned and best practices.

This session is designed for Service Leaders, CIOs, Operations Executives, and professionals interested in digital service transformation. Whether you’re looking to optimize your field operations or accelerate AI adoption in service management, this webinar will provide actionable insights and inspiration.

Speakers:
Sultan Khashab, Director Professional Field Services (PFS), MEA SITA
Bulent Cinarkaya,VP & GM, Field Service Management, ServiceNow
Adam Aguir, Senior CRM Executive, ServiceNow
Qahir Saboor, CRM Advisory Solution Consultant, ServiceNow