Empowering CX: Navigating consumer Demands and Technological Innovation

In the age of the empowered consumer, businesses seeking solutions must return to the core of customer desires: the experience they crave and how technology can seamlessly facilitate it.

ServiceNow's latest research, the Consumer Voice Report 2024, sheds light on evolving customer expectations. Alarmingly, 61% of consumers say they are less loyal to brands now, compared to two years ago.

Join this illuminating fireside chat, where we’ll delve into the findings of the research, sharing perspectives – from ServiceNow & user organisation, PopX – on leveraging technology, including AI, to enhance customer experiences. From prioritising data security to exploring real-world use cases, we’ll provide valuable insights into the present state of CX and offer a glimpse into its future trajectory.

The conversation promises to uncover the current landscape of CX and highlight the path forward into tomorrow's customer-centric world.

Speakers:
Paul Hardy, Field Innovation Officer EMEA, ServiceNow
Andy Venables, Chief Technology Officer, PopX
Kat Finch, Marketing Director UK, ServiceNow